"The phone began to ring at 9.30, it hasn’t stopped since"

Just to let you know we send out 600 letters last night (I know, I am a desperate woman and 450 just didn’t seem enough!!).

The phone began to ring at 9.30, it hasn’t stopped since and the team is doing a fantastic job at converting to appointments with 21 made by 1.30!!!!!!!!!

And I have to say the call centre have done a brilliant job dealing with the volume of calls!!! I did ring and prepare them on Friday, checking again this morning that they knew exactly what to say and log.

Just thought I would share some GOOD NEWS (couldn’t resist) and if anyone hasn’t booked it maybe you should!

Thanks

Angela Chapman, Dealer Principal, Stratstone Honda, Doncaster

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